Privacy Policy
West Compass Insurance Solutions, Inc. ("West Compass," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us. Your name, contact details, date of birth, and the information you share so we can help you compare and enroll in coverage, including your doctors, pharmacies, prescriptions, and the benefits that matter to you.
- Health information. When you ask us to compare plans, you may share health-related information. We treat this with special care (see the HIPAA Notice below).
- Information collected automatically. When you visit our website, we may collect standard technical data such as your device type, browser, pages visited, and general location, through cookies and analytics tools like Google Analytics.
How we use your information
- Help you understand your options and compare and enroll in Medicare and other insurance plans
- Prepare personalized recommendations and complete applications at your request
- Respond to your questions and provide year-round service
- Send you updates, reminders, newsletters, and meeting invitations (you can opt out at any time)
- Operate, maintain, and improve our website
How we share your information
We do not sell your personal information. We share it only as needed to serve you: with the insurance carriers and plans you choose to process your enrollment; with trusted service providers who help us operate (for example, our survey and scheduling tools) under confidentiality obligations; and when required by law or to protect our rights and the safety of others.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect some features.
Your choices
You may opt out of our emails at any time using the unsubscribe link or by contacting us. You may ask us to access, correct, or delete the personal information we hold about you, subject to applicable law.
Your California privacy rights
If you are a California resident, you may have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising. To make a request, contact us at help@westcompassinsurance.com or 949-676-7272.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect information from minors.
Links to other sites
Our website may link to third-party sites, such as carrier enrollment pages or our scheduling tool. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.
Contact us
West Compass Insurance Solutions, Inc. · 27890 Clinton Keith Rd, Suite D, Murrieta, CA 92562 · 949-676-7272 · help@westcompassinsurance.com
Back to topNotice of Privacy Practices (HIPAA)
As a licensed insurance agency, West Compass Insurance Solutions may receive protected health information ("PHI") when we help you compare and enroll in coverage. We are committed to protecting that information and handling it consistent with the Health Insurance Portability and Accountability Act (HIPAA).
How we may use and disclose your health information
- To help you with coverage. We use your health information, such as your medications and conditions, to compare plans, confirm your doctors and prescriptions are covered, and complete your enrollment with the plan you choose.
- With the plans you select. We share the information needed to process your application with the carrier you decide to enroll in.
- As required by law. We may disclose information when required by federal or state law.
- With your authorization. For any use not described here, we will ask for your written permission first, and you may revoke it at any time.
Your rights
- See and get a copy of the health information we hold about you
- Ask us to correct information you believe is inaccurate
- Ask us to limit how we use or share your information
- Request that we communicate with you in a specific way or at a specific location
- Receive a list of certain disclosures we have made
- Receive a paper copy of this notice, even if you agreed to receive it electronically
- File a complaint if you believe your privacy rights have been violated
Our responsibilities
We are required to protect the privacy of your health information, to provide you this notice of our duties and privacy practices, and to follow the terms of the notice currently in effect. We will not sell your health information and will not use or share it other than as described here without your written permission.
How to reach us or file a complaint
To exercise any right, ask a question, or file a complaint, contact our Privacy Officer at West Compass Insurance Solutions, Inc., 27890 Clinton Keith Rd, Suite D, Murrieta, CA 92562, 949-676-7272, help@westcompassinsurance.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
We may change this notice, and the updated notice will apply to all information we hold. The current version is always available on this page.
Back to topTerms of Use
Welcome to the website of West Compass Insurance Solutions, Inc. By using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.
Informational purpose
The content on this website is provided for general information only. It is not legal, tax, or medical advice, and it is not a complete description of any insurance plan or benefit. Plan details, costs, and availability are set by the carriers and the Centers for Medicare & Medicaid Services and can change.
Insurance solicitation
We do not offer every plan available in your area. Currently we represent 12 carriers offering many products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your State Health Insurance Program (SHIP) for information on all of your options. West Compass Insurance Solutions is not connected to the Federal Medicare Program. This website is a solicitation for insurance. A licensed sales agent may contact you.
No guarantee
We work hard to keep information accurate and current, but we do not guarantee that everything on the site is complete, correct, or up to date. Your use of the site is at your own risk.
Intellectual property
The content, logo, and materials on this website are owned by West Compass Insurance Solutions, Inc. and may not be copied, reproduced, or reused without our written permission.
Third-party links
Our website may link to other websites, such as carrier pages or our scheduling tool. We do not control and are not responsible for the content or practices of those sites.
Limitation of liability
To the fullest extent permitted by law, West Compass Insurance Solutions, Inc. is not liable for any damages arising from your use of this website.
Governing law
These Terms are governed by the laws of the State of California.
Changes
We may update these Terms from time to time. Your continued use of the site means you accept the current version.
Contact
West Compass Insurance Solutions, Inc. · 27890 Clinton Keith Rd, Suite D, Murrieta, CA 92562 · 949-676-7272 · help@westcompassinsurance.com
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